Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the helpdesk.
Currently, we only ship domestically in the United States (Excluding US Territories, Hawaii and Alaska).
Once you've placed your order, it usually takes 24 to 48 hours to process it for shipment.
Currently, you can purchase on our website using a debit or credit card (Visa, Mastercard, AmEx).
Soon, we will offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.
You can chose these payment methods at checkout.
We currently only support the US Dollar as currency for charging our customers.
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Please refer to the designated courier where your items will be shipped for their respective shipping policies.
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support using our helpdesk.
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Returns are the responsibility of the buyer.
Feel free to contact our support agents through our helpdesk for more details.
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
Our referral program is created to thank you, our customers, for referring us to your friends and family.
To be eligible for the program, first, you need to create an account on our online store. Once you have your account, please head to your profile page to get your personalized referral link.
Any of your friends who will use your referral link to place their first order, they will get to enjoy a 10% discount. In return, you will be given a 10% credit that you can enjoy on your next purchase.
We currently don't have any physical stores under our brand name.
We guarantee any of our products that are sold through our online store to be free of defects. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should be in its original packaging, and its tags intact before any returns.
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.
